Most popular
Account Health Scoring
Watches usage, sentiment, ticket tone, login activity. Synthesizes into a score that updates daily. CSMs see who needs attention without scrolling 142 accounts.
Updates daily, per accountDiscuss
AgentiQFor Customer Success
AI agents for the renewals you can’t afford to miss.
Renewals that surprise you. Churn signals you spot too late. Client threads that drift. Custom agents that watch every account and surface the signal weeks before it costs you the renewal.
90d
renewal heads-up
-30%
churn (1st year)
100%
accounts watched
Account health · live
142 accounts · 11 to watch
128
healthy
11
watch
3
at risk
Riverside Holdings
renewal in 14d · no contact 21d
Bridgewater Ltd.
usage down 40%
Acme Group
champion left
Renewals · next 60d
Q3 cluster8 accts · $640k
Q4 cluster14 accts · $1.2M
All in 90-day prep window
Signals today
!
Sentiment dip
Northwind · ticket tone
!
Login drop
Bridgewater · -60% w/w
Expansion signal
Stellar · new seats added
Where CS loses signal.
Renewals that surprise
A 30-day renewal hits and you have no plan. The CSM forgot. The signal was there for 90 days and nobody was watching.
Churn signals invisible
Login activity dropped. Champion got promoted out. Tickets got testier. Each was a pixel; nobody assembled the picture.
Client threads drift
A client emailed a question three days ago. The CSM saw it, meant to reply, got pulled into another fire. Now they’re cooler than they were.
Tickets routed manually
Every ticket gets read by a CSM, classified, routed. It’s a full-time job. They’re doing it instead of having actual customer conversations.
Agents we build for CS
Four agents. No renewal surprises.
Renewal Risk Early Warning
Flags accounts 90 days before renewal with risk indicators: usage trend, contact frequency, sentiment, contract changes. So you have time to act, not react.
90-day heads-up windowDiscuss
Client Communication Autopilot
Drafts replies in CSM voice, flags urgency, tracks open threads. Routine acknowledgments go automatically. Complex items wait with context.
SLA <24hr, automatedDetails
Ticket Routing & Escalation
Reads every inbound ticket. Classifies by urgency, account value, sentiment. Routes automatically. Escalates the ones that match your escalation rules.
90% auto-routed correctlyDiscuss
In the wild
A 4-CSM team. Churn down 30%, NRR up 8 points.
B2B SaaS · 220 accounts
Their head of CS had a structural problem: 220 accounts across 4 CSMs meant 55 accounts each. Nobody could touch every account every quarter. They were learning about churn from finance, not customer success.
We built health scoring + renewal early warning + ticket routing. Suddenly every CSM saw their book ranked by attention needed. Renewals showed up 90 days out with a risk picture, not 30 days out as a surprise.
First year: gross churn down 30%, NRR up 8 points, and CSMs spent twice as much time in actual customer conversations.
Outcomes
-30%
gross churn · year 1
+8pts
NRR improvement
2x
CSM customer-facing time
Working across functions?
See how we help other teams.
See your book of business already triaged.
Book a 15-minute call. We’ll ask about your accounts, renewals, and churn pattern, and walk you through what an agent would handle.